IMPORTANT INFORMATION AND WHO I AM
Name: Hazel Roslyn Francis
Mailing Address: Park Cottage, Achintee, Strathcarron, Ross-Shire, IV54 8YX
You have the right to make a complaint at any time to the Information Commissioner's Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk). I would, however, appreciate the chance to deal with concerns before you approach the ICO so please contact me in the first instance.
It is important that the personal data I hold about you is accurate and current. Please keep me informed if your personal data changes.
THE DATA I COLLECT ABOUT YOU
Personal data, or personal information, means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data).
I may collect, use, store and transfer different kinds of personal data about you which I have grouped together as follows:
Identity Data includes first name, maiden name, last name, username or similar identifier, marital status, title, date of birth and gender.
Contact Data includes your business or home address, email address and telephone numbers.
Financial Data includes bank account details and payment card details.
Transaction Data includes details about payments to and from you and other details of services you have purchased from me.
Technical Data includes internet protocol (IP) address, login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access this website.
Usage Data includes information about how you use my website, products and services.
Marketing and Communications Data includes your preferences in receiving marketing from us and by third parties and my communication preferences.
I do not collect any Special Categories of Personal Data about you (this includes details about race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health, and genetic and biometric data). Nor do I collect any information about criminal convictions and offences.
If you fail to provide personal data
Where I need to collect personal data by law, or under the terms of a contract I have with you, and you fail to provide that data when requested, I may not be able to provide the services agreed upon. In this case, I may have to end any services provided but I will notify you if this is the case at the time.
HOW IS YOUR PERSONAL DATA COLLECTED?
I use different methods to collect data from and about you including through:
Direct interactions. You may give me your Identity, Contact and Financial Data by filling in forms or by corresponding with me by post, phone, email or otherwise. This includes the personal data you provide when you:
apply for my products or services;
subscribe to my service or publications;
request marketing to be sent to you;
enter a competition, promotion or survey; or
give me feedback or contact me.
Third parties or publicly available sources. I will receive personal data about you from various third parties as set out below:
Technical Data from the following parties:
advertising networks; and
Contact, Financial and Transaction Data from providers of technical, payment and delivery services based inside or outside the EU.
Identity and Contact Data from publicly available sources such as Companies House and the Electoral Register based inside the EU.
HOW WE USE YOUR PERSONAL DATA
I will only use your personal data when applicable law allows me to. Most commonly, I will use your personal data in the following circumstances:
Where I need to provide services that I have agreed and entered into with verbally or in writing.
Where I need to comply with a legal obligation.
Generally, I do not rely on consent as a legal basis for processing your personal data although I will get your consent before sending third party direct marketing communications to you. You have the right to withdraw consent to marketing at any time by contacting me.
Purposes for which I will use your personal data
Set out below are a list of the ways in which I may use your personal data.
To register you as a new customer
To provide and deliver agreed services
To manage my relationship with you which may include:
asking you to leave a review or take a survey
To enable you to partake in a prize draw, competition or complete a survey
To administer and protect my business and this website (including troubleshooting, data analysis, testing, system maintenance, support, reporting and hosting of data)
To deliver relevant website content and advertisements to you and measure or understand the effectiveness of the advertising I serve to you
To use data analytics to improve my website, products/services, marketing, customer relationships and experiences
To make suggestions and recommendations to you about goods or services that may be of interest to you
I strive to provide you with choices regarding certain personal data uses, particularly around marketing and advertising.
Promotional offers from us
I may use your Identity, Contact, Technical, Usage and Profile Data to form a view on what I think you may want or need, or what may be of interest to you. This is how I decide which products, services and offers may be relevant for you (I call this marketing).
You will receive marketing communications from me if you have requested information or enlisted my services and you have not opted out of receiving that marketing.
I will get your express opt-in consent before I share your personal data with any third party for marketing purposes.
You can ask us to stop sending you marketing messages at any time by contacting us at any time.
Where you opt-out of receiving these marketing messages, this will not apply to personal data provided to us as a result of a product/service purchase.
Change of purpose
I will only use your personal data for the purposes for which I collected it unless I reasonably consider that I need to use it for another reason and that reason is compatible with the original purpose. If you wish to get an explanation as to how the processing for the new purpose is compatible with the original purpose, please contact me.
If I need to use your personal data for an unrelated purpose, I will notify you and I will explain the legal basis which allows me to do so.
Please note that I may process your personal data without your knowledge or consent, in compliance with the above rules, where this is required or permitted by applicable law.
Disclosures of your personal data
Subject to obtaining your prior consent, I may share your personal data with certain parties in connection with my business and as may be permitted under applicable law.
I require all third parties to respect the security of your personal data (to the extent such information has been shared with them) and to treat it in accordance with applicable law. I do not allow my third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with my instructions.
I have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, I limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on my instructions.
I have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where I am legally required to do so.
How long will you use your personal data for?
I will only retain your personal data for as long as reasonably necessary to fulfil the purposes I collected it for, including for the purposes of satisfying any legal, regulatory, tax, accounting or reporting requirements. I may retain your personal data for a longer period in the event of a complaint or if I reasonably believe there is a prospect of litigation with respect to my relationship with you.
To determine the appropriate retention period for personal data, I consider the amount, nature and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which I process your personal data and whether I can achieve those purposes through other means, and the applicable legal, regulatory, tax, accounting or other requirements.
It will not always be possible for us to specify in advance the periods for which your personal information will be retained but, in general, personal data relating to your name, email address, telephone number, IP address will be retained for a minimum period of 1 year and for a maximum period of two years.
YOUR LEGAL RIGHTS
Under certain circumstances, you have rights under applicable data protection laws in relation to your personal data, including, the right to access your personal data, the right to erase your personal data, the right to object to the processing of your personal data and the right to withdraw your consent to the processing of your personal data.
No fee usually required
You will not have to pay a fee to access your personal data (or to exercise any of the other rights) under applicable data protection law. However, I may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, I could refuse to comply with your request in these circumstances.
What I may need from you
I may need to request specific information from you to help me confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights) under applicable data protection law. This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. I may also contact you to ask you for further information in relation to your request to speed up my response.
Time limit to respond
I try to respond to all legitimate requests within one month. Occasionally it could take me longer than a month if your request is particularly complex or you have made a number of requests. In this case, I will notify you and keep you updated.