TERMS & CONDITIONS

  • By using my services, you are agreeing to these Terms & Conditions and my privacy policy.

  • All work undertaken by Hazel Moran Virtual Assistant shall remain confidential and will not be used for promotion or marketing purposes without the written consent of the Client.

  • Personal data and or the business affairs of Clients will not be shared or disclosed to any third parties without prior written permission.

  • The client will legally own the intellectual property and copyright of all work instructed by the client and undertaken by Hazel Moran Virtual Assistant.

  • The Client is responsible for confirming the rights of use to all images and information provided to me for use. All images and information provided by Hazel Moran Virtual Assistant will be sourced with permission.

  • All personal data provided to Hazel Moran Virtual Assistant will be removed upon request once the working relationship has come to an end however it remains the client’s responsibility to revoke access to systems where necessary.

  • I operate in accordance with guidance on the ICO website to keep Client data safe and secure. I have taken all the steps to protect my devices, however, there is no guarantee of protection against cyberattacks.

  • I hold professional indemnity and cyber and data insurance with Policy Bee.

 

WORKING WITH ME

General Terms

  • An initial phone consultation and quotations are complimentary.

  • Work can be instructed by email or phone or in person. All work instructed will be summarised and agreed upon within quotation documents shared with the client.

  • My services are designed to provide expert business and personal support to my clients and I endeavour to deliver work of the highest quality, however, I do not accept any responsibility for the end-use of the work produced nor the success or failure of clients’ business or personal affairs, financially or otherwise.

  • I will only accept work that I feel I deem myself qualified to embark upon, if I believe the project is out with my remit, I will do what I can to refer you to a relevant contact.

  • I reserve the right to reject any work, including work which I believe to be unlawful or immoral.

  • All work carried out by Hazel Moran Virtual Assistant will be checked and proof-read, however final responsibility for the proof-reading of all completed work lies with the client.

  • I reserve the right to complete work from anywhere in the world provided the client is aware of my time zone.

  • My working hours are 9 am – 5 pm in the time-zone in which I am working. I will remain flexible to your needs but will not answer any email or phone communication during hours that have not been previously agreed to.

  • Any errors must be reported within two 48 hours of receipt of completed work. Errors made by Hazel Moran Virtual Assistant will be rectified free of charge, however, amendments requested by the client thereafter will be charged at the standard hourly rate.​

  • Regular clients of Hazel Moran Virtual Assistant will take priority in my schedule, however, I endeavour to meet your timescales to the best of my ability. If I am unable to complete work requested I will communicate with you and offer a solution.

Working Practices & Payment Terms

  • Clients will be charged by the hour, on a monthly retainer or for larger projects a time frame and project cost will be negotiated with the client.

  • Time is tracked and rounded up by the nearest 15 minutes. Reports of time spent can be provided on request.

  • First-time clients will initially be invoiced in advance of work commencing then all subsequent invoices will be at the end of every calendar month.

  • Packages and monthly retainers are billed in arrears on the last day of each calendar month.

  • Packages and monthly retainers do not carry over from month-to-month unless agreed in writing. Any remaining hours are charged at the agreed hourly rate unless otherwise agreed.

  • Should hours per month fall below agreed retainer package, then the full monthly payment will still be due and the retainer package can be re-negotiated for the following month if necessary.

  • Project work (pay as you go work) payments will be invoiced on completion of the work.

  • Any additional costs incurred, for example, postage, courier, subscriptions will be invoiced separately to the client as ‘Additional Expenses’.

  • Any additional work added or changes made to the scope of the work initially agreed upon will be re-negotiated and invoiced separately.

  • Should ongoing project work be suspended or delayed through any default of the client, Hazel Moran Virtual Assistant shall be entitled to immediate payment for work already carried out and expenses incurred.

  • Payments can be made by bank transfer or PayPal invoice.

  • Payment terms on all invoices are 14 days from the date of invoice.

  • Overdue invoices will result in interest charges (at the rate of 10%) for the total outstanding per month. It is at my discretion whether work continues after a bill remains unpaid beyond the payment terms.

  • In the event of a contract or services being terminated or cancelled, the client agrees to provide 30 days written notice.

  • Upon termination of contract or service, the client is liable for payment of the agreed package or working hours during the 30-day notice period and for all work completed up to that point.

WEBSITE

Welcome to my website. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with my privacy policy govern Hazel Moran Virtual Assistant’s relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website.

 

The use of this website is subject to the following terms of use:

  • The content of the pages of this website is for your general information and use only. It is subject to change without notice.

  • This website uses cookies to monitor browsing preferences. Please see my cookie policy.

  • Neither I nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

  • Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.

  • This website contains material which is owned by or licensed to Hazel Moran Virtual Assistant. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.

  • All trademarks reproduced in this website which is not the property of, or licensed to, the operator is acknowledged on the website.

  • Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.

  • From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).

  • Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Northern Ireland, Scotland and Wales.

© 2020 by Hazel Moran Virtual Assistant

 United Kingdom

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